Shipping policy

We strive to get your order to you as quickly and safely as possible. Please read our shipping policy below.

3.1 Processing Time

Orders are processed within 1–2 business days after payment has been confirmed. Orders placed over weekends or on public holidays will be processed on the next available business day.

3.2 Delivery Timeframe

Standard delivery takes approximately 6–8 business days from the date of dispatch. Business days exclude weekends and South African public holidays.

Please note: Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location and courier availability.

3.3 Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking number and courier details. You can use this information to monitor the progress of your delivery.

If you have not received tracking information within 3 business days of placing your order, please contact us at taptrust.za@gmail.com.

3.4 Delivery Delays

While we do our best to ensure timely delivery, certain delays may be outside of our control. These include, but are not limited to:

  • Courier or logistics delays
  • Severe weather conditions
  • South African public holidays
  • Incorrect or incomplete delivery information provided by the customer

TapTrust will not be held liable for delays caused by any of the above circumstances. However, we will always do our best to assist you in resolving any delivery issues.

3.5 Incorrect Delivery Address

Customers are responsible for providing the correct and complete delivery address at checkout. TapTrust cannot be held responsible for orders delivered to an incorrect address due to customer error. If you notice an error in your delivery address, please contact us immediately at taptrust.za@gmail.com before your order is dispatched.

3.6 Failed Deliveries

If a delivery attempt is unsuccessful due to the customer being unavailable or an incorrect address, the courier may return the parcel to us. In such cases, the customer may be responsible for re-delivery costs.

3.7 Shipping Coverage

We currently ship within South Africa. For any queries about shipping to specific regions or remote areas, please contact us at taptrust.za@gmail.com.